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Who is this product for?

Professional lash technicians, salon owners, and lash enthusiasts looking to discover new favourites or restock key kit essentials at an unmissable price. 

What is this product?

A curated surprise box featuring five professional London Lash products, guaranteed to include one full-sized 5ml lash adhesive alongside a changing mix of supplies, tools, aftercare, or accessories. 

When should you use it?

Order as a one-off treat whenever your kit needs an upgrade, or choose a 3-month or 6-month subscription to receive regular surprise deliveries directly to your door. 

Why should you use this surprise box?

Enjoy exceptional value for money while trying new lash curls, lengths, scents, and accessories that you might not have tried before. 

How to use

Simply select a single Mystery Box or choose your preferred subscription plan at checkout; your first order is dispatched immediately, with future subscription boxes processed on the 15th of the month. 

London Lash Mystery Box – Terms & Conditions

By purchasing a London Lash Mystery Box, you agree to these Terms & Conditions.

Each Mystery Box contains 5 London Lash products, including one guaranteed full-sized 5ml professional adhesive. At least one product may be revealed before purchase, while the remaining products will be a surprise. Contents may change each month and may include products from our current, previous or unreleased ranges.

Mystery Box contents are pre-selected and cannot be customised. Specific products, colours, shades, lash curls, lengths, thicknesses, scents or other variations cannot be requested. Boxes from the same edition will generally contain the same product selection, although individual variations may differ. Products may also include items you have previously purchased, received or already own. Purchasing multiple boxes from the same edition does not guarantee different contents, and One-Off and Subscription Mystery Boxes from the same period may contain the same selection.

If an undisclosed product becomes unavailable, London Lash may replace it with a suitable alternative. Mystery Boxes are available while stocks last, and stock may be allocated to active subscribers before remaining boxes are made available for one-off purchase.

The available options are One-Off Mystery Box – £29.99, 3-Month Subscription – £23.99 per box and 6-Month Subscription – £22.49 per box. The first box counts towards the total of 3 or 6 boxes. Subscription prices are fixed for the selected term and subscriptions do not automatically renew into another term.

Your first subscription box is processed for dispatch immediately after purchase, subject to normal processing times. Future subscription orders are scheduled for the 15th of the month. Depending on your sign-up date, the next renewal may automatically be skipped to avoid two orders within the same renewal period. For example, subscribing on 10 October means your next order is scheduled for 15 November, while subscribing on or after 15 October means the November renewal is skipped and your next order is scheduled for 15 December. Therefore, a 3- or 6-Month Subscription may not cover 3 or 6 consecutive calendar months, but you will still receive the total number of boxes included in your subscription, subject to successful payment.

Customers can cancel their subscription at any time through their subscription management portal. Customers can also update their delivery address at any time through the subscription management portal; changes made after an order has already been processed may not apply to that order.

A valid payment method is required for subscription orders. If a subscription payment fails, a notification will be sent, followed by another notification 2 days later if payment is still outstanding. If payment remains unsuccessful, the subscription will be cancelled. Gift cards may be used towards eligible purchases, but valid card details are still required for future subscription payments.

Delivery charges are calculated separately for each Mystery Box, including each subscription renewal.

Mystery Boxes are excluded from discount codes, sitewide sales and Gift With Purchase/spend-threshold promotions, unless otherwise stated.

Due to the surprise nature of the Mystery Box, individual products cannot be returned or exchanged because of personal preference, product type or variation, or because the customer already owns the product. Mystery Boxes cannot be returned or refunded simply because the customer does not like the surprise contents, except where a statutory right to cancel or return applies. This does not affect your statutory rights in relation to faulty, damaged, missing, incorrectly supplied or otherwise non-conforming products; please contact London Lash Customer Service if there is an issue with your order.

Customers are responsible for checking all product ingredients, instructions, warnings, contraindications and suitability information before use. Products intended for professional use must be used in accordance with their instructions and applicable professional requirements.

The London Lash Mystery Box is currently available in the UK only.