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  • STEP 3: Pre-Treatment Lash Cleanser 15 ml

    Having problems with retention? Our Pre-treatment Cleanser is one of the most essential products in your prep routine. Creating a perfectly clean surface, it ensures a magnetic bond between the natural lash and the extension for industry-leading retention.

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    ✅ NO RISK. Love it or your money back.
    📦 Order by 3pm (Mon–Fri) for same-day dispatch.

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    Key benefits
    • Removes oils and residue for maximum adhesive performance
    • Creates the ideal base for stronger, longer-lasting retention
    • Prevents lifting, slipping, and premature lash loss
    • Ensures clean, consistent results across every set
    • Gives you full control with precise, mess-free application
    Is this product right for me?

    Who is the Pre-treatment Cleanser for? 

    This is a non-negotiable staple for every professional lash technician who prioritises long-lasting results. The formula is available in three scents (Cherry, Coconut, and Unscented) to suit your salon's preference.

     

    What is the Pre-treatment Cleanser? 

    It is a powerful de-greasing solution that purifies the natural lash. The 15ml bottle features a built-in pipette/dropper, giving you total control over the amount of product used to prevent waste and ensure safety.

     

    When should you use it? 

    For the best results, use the Cleanser as the third step of your routine. It should be applied immediately after using Lash Shampoo and Protein Pads, and just before your Primer.

     

    Why choose London Lash Cleanser? 

    Because every long-lasting set starts with a perfectly clean base. While shampoo removes surface dirt, this cleanser goes deeper, eliminating stubborn proteins and oils that can lead to poor attachment, slipping and premature shedding.

     

    Follow these steps for a safe and effective cleanse:

    • Dispensing: Apply a small drop to a microfibre brush or dip the brush into a drop placed on a jade stone. Always wipe off any excess to prevent the product from running.
    • Technique: ‘Sandwich’ the natural lashes between two microfibre brushes. Wipe gently from root to tip, focusing heavily on the "glue zone" at the base.
    • Safety: Ensure the product does not come into contact with the skin. Using a wooden spatula behind the lashes can provide extra stability and protection during this step.
    Description

    The Pre-treatment Cleanser ensures your adhesive performs exactly as intended by removing every barrier to a perfect bond.

    • Primary Benefit: Removes oils and proteins for superior retention
    • Scents Available: Cherry, Coconut, and Unscented
    • Packaging: 15ml recyclable glass bottle with precision pipette
    • Routine Position: Step 3 (After Protein Pads, Before Primer)
    • Sustainability: Eco-friendly glass packaging
    • Shelf Life: 18 months (unopened); 6 months (opened)
    FAQs

    How should my clients wash their lashes?

    It is always best to recommend to your clients to use a professional product that has been designed and tested to be in contact with the gentle eye area. Our Lash Foam Shampoo has been tested and approved to be used together with eyelash extensions, it removes makeup and prepares lashes for the application. Additionally, it will clean the lashes by removing any oil, sweat and makeup build-up which will help to keep the lashes on longer. 

    Baby Shampoo or other products not made specifically for the eye area or lash extensions, in particular, should not be used on the eye area, and quite often can actually cause dryness or irritation on the delicate skin around the eyes.

    If your client has sensitive skin or a known allergy to Tea Tree, we would recommend the In Lei Delicate Foaming Shampoo range instead.

    Our digital aftercare leaflets have been designed to educate your clients on the correct aftercare procedure. You can purchase our digital aftercare leaflets for your clients here.

    My client's lashes are clean but I still have problems with retention, why?

    If you are experiencing retention issues make sure to check if you follow all the steps of pre-treatment correctly. Very often lashes that seem ‘clean’ are not thoroughly cleaned and may be causing retention issues. Make sure to always follow a full pre-treatment routine and refer to our glue section to check if you follow all recommendations for the correct work with the adhesive. 

    Find out more on how to slay a full pre-treatment routine

    Lastly, make sure that your client is also following the lash aftercare as this may also have an impact on the retention.

    What is the difference between booster and superbonder?

    Retention & Speed Booster is designed to be applied only to the lash extension strip (not the client’s natural lashes). Its purpose is to speed up curing, prevent glue from running up the fibre, and stop fans from closing during fanning, making Russian Volume application faster and easier while supporting better retention. It works with any adhesive but must NOT be used with Easy Fanning lashes.

    Superbonder adds elasticity to the adhesive. The additional flexibility ensures the bonds don't break as easily, therefore resulting in better retention. Superbonder instantly polymerises the glue, without shock curing. It locks in the fumes from the adhesive and with the fumes contained, irritation and sensitivity are significantly reduced. Additionally, because the bonds have been sealed, the lashes are instantly safe to get wet. So no more waiting 24 hours after the treatment!

    What is the difference between cleanser and primer?

    London Lash Cleanser is an alcohol-based product that is used to de-moisturise natural lashes and removes any oils and proteins from their surface. London Lash Primer is a water-based product that is used to moisturise natural lashes and neutralise pH levels to improve the bonding between the natural lashes and the extensions.

    It is not recommended to use Cleanser without the Primer. This is because the Cleanser is very drying on the lashes, and without moisture, the lash glue will not be able to cure. The Primer must be used after cleansing, as it puts moisture back into the lashes after the high alcohol content of the Cleanser.

    For an extra touch of luxury, why not go for one of our scented Cleansers and Primers? It’s such a little thing, but a slight waft of Cherry or Coconut can take your client’s experience from an 8 to a solid 10!

    What is your recommended pre-treatment routine for the best retention?

    How you complete your pretreatment has as much of an effect on the retention of the lashes as the glue you use. It can be the difference between 2 weeks of retention, and 5 weeks of retention, so it is very important to get it right - lash retention is client retention, after all!

    The very first step should always be makeup removal. You can either give your client a lash bath with a Lash Foam Cleanser to wash their lashes or you can hand them the foaming cleanser so they can wash their lashes themselves in the bathroom. 

    After removing all makeup, follow the next pretreatment steps to ensure natural lashes are well prepared:

    • Step 1: Use Protein Remover Pads - If there are some remnants of mascara, makeup, oils or sebum build-up around the lashes, the protein remover pads will do an excellent job at ensuring all final traces of unwanted oils are removed.

    • Step 2: Use Cleanser - Cleanser has a high alcohol content which gets rid of EVERYTHING - any oils, any residue from foam cleanser that might be left, any little tiny traces of makeup will be gone. 

    • Step 3: Use Primer - It is a MUST to use Primer after Cleanser because it puts moisture back into the lashes after the high alcohol content of the Cleanser which can be drying. It gets those lashes ready to have extensions placed on them like nothing else.

    • Step 4: Booster! - Retention & Speed Booster is designed to be applied only to the lash extension strip (not the client’s natural lashes). Its purpose is to speed up curing, prevent glue from running up the fibre, and stop fans from closing during fanning, making Russian Volume application faster and easier while supporting better retention. It works with any adhesive but must NOT be used with Easy Fanning lashes.

    Ta-da! Now you’re ready to go. Get that map drawn and slay some lashes! 

    Can I use only a cleanser to prepare lashes?

     

    We always recommend completing all steps of pre-treatment in order to increase retention and ensure that lashes are super clean. We also would not recommend using a lash Cleanser without following with a lash Primer. This is because lash Cleansers have high alcohol content in order to completely remove any oil residue on the lashes, which can be very drying to the natural lashes. You will need to follow with a lash Primer in order to replace that lost moisture so that the lash glue has some moisture in order to dry. Without some moisture, the lash glue may be drying too slow for you, or not at all! 

    Properties
    Cruelty-free
    Reviews

    Customer Reviews

    Based on 26 reviews
    92%
    (24)
    8%
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    G
    Gabrysia Krupczak

    Very good cleanser

    Hi Gabrysia!

    Thank you so much for your lovely 5-star review! We’re happy to hear that you’re enjoying the cleanser 😍✨

    LLP X

    J
    Jade
    Love London lash

    I get most of my products here love the flexie glue and superbonder is my go to also the customer service are always quick and helpful

    Hi Jade!

    Thank you so much for your lovely review! We’re so happy to hear you love shopping with us and that Flexie Glue and Superbonder are your go-to favourites ✨. It’s wonderful to know our customer service team has been quick and helpful whenever you’ve needed us — we truly appreciate your support!

    - LLP X

    E
    El
    Perfect!

    They smell good and they’re so gentle to use on clients and the bottle is perfect for use

    Hi Ellie!

    Thank you so much for your wonderful review! We’re thrilled to hear that the Lash Cleanser is gentle, smells lovely, and the bottle works perfectly for you 😍✨.

    - LLP X